FAQ: Mail Forwarding & Mail Scanning
Everything about mail reception, digital scanning, physical forwarding and RSb letters.
How does mail forwarding work?
Incoming mail is received at our address. Depending on your package, it is scanned and delivered as a PDF by email or physically forwarded to the address of your choice.
How quickly do I receive my mail?
You receive digital scans on the same day. With Plus, we forward your mail on request once a month in one batch; with Premium, once a week whenever there is mail. After dispatch, transit time is up to the postal service: 1 to 3 working days within Austria, 3 to 7 working days within the EU, and depending on the country for the rest of Europe.
Can I choose which mail is forwarded?
Yes, you can set individual rules. For example, forward only certain senders, have everything scanned, or choose a combination of scanning and physical forwarding.
What happens with parcels?
Parcels are received and stored securely. You can pick parcels up on site (Mon-Sun) or arrange forwarding to another address. You are notified by email when a parcel arrives.
Can RSb letters be accepted?
Yes. With Premium, we collect your RSa and RSb mail held at the post office using a postal authorisation. We notify you by email about RSa and RSb mail held at the post office and about parcels.
Can RSa letters be accepted?
With Premium, we collect RSa and RSb mail held at the post office using a postal authorisation. With Basic and Plus, we receive the collection notices; you collect the mail from the post office yourself. Items marked “Nicht an Postbevollmächtigte” must be collected by you in person.
In which format do I receive the scans?
All scans are provided as PDF files. You receive the scans by email and can archive and process them further.
Is mail forwarding also possible internationally?
Yes, mail forwarding is possible within Austria and across the EU. From the Plus plan it is free of charge on request, postage included. It is also included in the Premium plan, which additionally forwards to the rest of Europe, postage included.
How do I set up the postal power of attorney?
The postal power of attorney is registered together at the responsible post office. Both parties need a valid photo ID. In the Premium package we accompany you through this process and take care of the formalities.
What happens when I am on holiday?
Your mail continues to be received and stored securely. With mail scanning you receive all letters digitally, regardless of where you are. Mail can also be collected and forwarded upon your return.