Phone answering service Vienna: plans from €39 net
Your phone rings with us in 1010 Vienna, and we answer with your company name. You choose how much we take on: just the Vienna number, call answering with a call note, or the full telephone secretariat with appointments and callbacks.
- Your own Vienna number
- Answered in your name
- Note after every call
Phone number tier, net per month plus 20 % VAT.
Vienna. 1st district.
Legally compliant
Identity check under § 365p GewO
Over 1,000 customers
Since 2020 in Vienna
Commercial register ready
Physical address in 1010 Vienna
In short
Phone answering in Vienna: who picks up, and what does it cost?
Our team at Seitenstettengasse 5/37, 1010 Vienna, answers your business calls in your company name, Monday to Friday, 09:00 to 17:00. The Vienna landline number on its own costs 39 euros net per month, call answering with a call note 99 euros, and the secretarial service with appointment scheduling 149 euros, each plus VAT.
The phone answering service complements your virtual office and is added to any plan separately. Compare the tiers
What does the phone answering service cost?
Postservice.at offers the phone answering service in three add-on tiers: 39 euros net per month for a local phone number with call forwarding, 99 euros net per month for a virtual assistant with call answering and call notes, and 149 euros net per month for a secretariat with onboarding on your business and emails containing call summaries.
All prices net per month, plus 20 % VAT. As of August 2026.
Phone number
Local phone number with call forwarding
- Your own local Vienna landline number
- Forwarding to the number of your choice
- Usable on your website, imprint and business documents
Virtual assistant
Call answering with call notes
- Everything in the Phone number tier
- Personal call answering in your company name
- Call note after every call
- Call answering Monday to Friday, 09:00 to 17:00
Secretariat
Company onboarding plus call summaries
- Everything in the Virtual assistant tier
- Onboarding of our team on your business
- Emails with call summaries
- Appointment scheduling and callback management
Which tier does what?
Each tier includes everything in the one before. Moving from the number to the assistant adds personal call answering; moving to the secretariat adds a team that knows your business.
| Service | Phone number€39 net | Virtual assistant€99 net | Secretariat€149 net |
|---|---|---|---|
| Your own local Vienna landline number | included | included | included |
| Forwarding to the number of your choice | included | included | included |
| Usable on your website, imprint and business documents | included | included | included |
| Personal call answering in your company name | not included | included | included |
| Call note after every call | not included | included | included |
| Call answering Monday to Friday, 09:00 to 17:00 | not included | included | included |
| Onboarding of our team on your business | not included | not included | included |
| Emails with call summaries | not included | not included | included |
| Appointment scheduling and callback management | not included | not included | included |
Sample: how our team answers
“Musterfirma GmbH, good morning.”
You choose the sentence. After the call, your call note contains:
- Caller's name
- Subject of the call
- Callback number
- October 2026
Ich bin sehr zufrieden! Die Abwicklung ist unkompliziert und einfach, die Lage ist super und der Inhaber ist ausgesprochen nett und hilfsbereit. Alles funktioniert reibungslos und professionell. Absolut empfehlenswert für alle, die ein zuverlässiges virtuelles Büro suchen!
Violeta MOn Google 
July 2026Ich hab eine ladungsfähige Adresse für einen Verein und eine GmbH gebraucht und bei Postservice.at gemietet. Der Kauf bzw. Miete war wirklich unkompliziert bzw. wurde auch gut durch die Mitarbeiter unterstützt bei meinen Fragen. Kann ich also wirklich weiter empfehlen. Aus meiner Recherche auch ehrlicherweise das beste Preis/Leistungsverhältnis für ein Virtual Office in Wien, da super Preis, monatliche Kündigungsfrist und perfekte Lage im 1. Bezirk.
Peter Hanske
- October 2026
I really appreciate your efficiency and direct communication! You’re a fantastic company to work with. Highly recommended!
Andrii SavchukOn Google - October 2026
Zufrieden mit Service, Standort, Personal - alles hat so reibungslos funktioniert, alles zu meiner Zufriedenheit
Lisa Michaela - October 2026
Super einfach und netter Kontakt.
ConsideteOn Google - October 2026
Alles immer top!
Kunde - October 2026
Ich bin sehr zufrieden mit dem Postservice. Der Service ist zuverlässig, freundlich und professionell. Alles hat reibungslos funktioniert. Vielen Dank für die gute Betreuung! Ich kann den Postservice auf jeden Fall weiterempfehlen.
Halil ibrahim YıldırımOn Google - October 2026
Great service, great location, easy access. Can highly recommend.
Andrew Birkett
A selection of five-star reviews, quoted verbatim from our Google Business Profile and Trustpilot (as of November 2026). We ask only our customers for reviews. All reviews on Google and Trustpilot.
Phone answering service in three steps
A telephone secretary without a reception desk of your own: you choose the tier, decide how we answer, and from then on your business number rings with us.
Choose a tier
Just a Vienna number from 39 euros, call answering with notes from 99 euros or the full secretariat from 149 euros net per month.
Set greeting and hours
You tell us which sentence we answer with, when we put calls through and when the voicemail takes over.
Calls run through us
Our team answers Mon to Fri, 09:00 to 17:00 in your company name, and you receive the note after every call.
PostserviceYour document is available digitally, wherever you are.
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Professional phone reception
Our phone answering service is the ideal complement to your virtual office, available in three add-on tiers. Trained staff answer calls in your company name as if they were part of your team.
Answered in your company name
Every call is greeted professionally using your company name. Callers notice no difference.
Instant notification
After every call you receive a notification by email with all relevant details.
Flexible availability
Set your own availability hours. Calls outside those hours are handled professionally on your behalf.
The phone answering service is available as an add-on from 39 euros net per month.
Every call answered, every note in your inbox
Our team answers in your company name and sends you a call note by email after every call.
What the phone answering service includes
A complete telephone front desk, tailored individually to your business. Every service is assigned to one of the three tiers.
Your own phone number
From 39 euros netYou receive a dedicated Austrian landline number to use on your website and business documents.
Call forwarding and voicemail
From 39 euros netOn request, calls can be forwarded directly to you or a professional voicemail activated when you are unavailable.
Answered in your company name
From 99 euros netOur trained team picks up with your chosen company greeting and welcomes callers professionally, Monday to Friday from 09:00 to 17:00.
Call note by email
From 99 euros netAfter every call you receive a call note including the caller's name, subject and callback number. From the Secretariat tier, emails with call summaries are added.
Who is the phone answering service ideal for?
Whether you are a sole trader or an international team: our phone answering service adapts to your requirements.
Freelancers and sole traders
Often in meetings or with clients? Never miss a call again and always appear reachable.
Startups and founders
Professional phone reception from day one, without your own receptionist or secretary.
Home office entrepreneurs
Separate private and business life. No background noise during important business calls.
International companies
Need an Austrian presence? With a local number and German-language call answering, you are represented on the ground.
Your advantage with our phone answering service
Professional call answering
Trained staff greet your callers in your company name.
No missed calls
Every call is answered and documented.
Flexible availability
Set your hours and we are there for you.
Optional add-on
Extend your virtual office flexibly with the phone answering service.
Talk through your tier
Tell us briefly how many calls you expect and when you want to be reachable. We suggest the right tier, usually within a few hours on working days.
Send a message
Frequently asked questions about the phone answering service
Greeting, availability, tiers and costs: what to settle before the first call is put through.
You provide us with your preferred greeting text (for example 'Musterfirma GmbH, good morning'). Our trained team answers calls exactly as you wish. Callers notice no difference from an in-house employee.
After every call you receive a notification by email. It includes the caller's name, the subject of the call and a callback number so you can respond promptly and with full context.
The phone answering service from Postservice.at is available in three add-on tiers: 39 euros net per month for a local phone number with call forwarding, 99 euros net per month for a virtual assistant with call answering and call notes, and 149 euros net per month for a secretariat with onboarding on your business and emails containing call summaries. All prices net plus 20 % VAT, as of August 2026.
If you pick up yourself and only need a Vienna number, the Phone number tier at 39 euros is enough. If someone should answer in your name and take notes, choose the Virtual assistant at 99 euros. The Secretariat at 149 euros pays off when our team should know your business, book appointments and organise callbacks.
No. The phone answering service is not included in the Basic, Plus or Premium packages and is booked separately as an add-on to your virtual office. Contact us for a tailored quote and we will find the right tier for your requirements.
Call answering runs Monday to Friday from 09:00 to 17:00. Outside those hours a professional voicemail can be activated or call forwarding set up. In the Phone number tier, calls are forwarded to your chosen number around the clock.
Yes, on request we can forward calls directly to your mobile or another number. You decide whether we filter first or connect straight through.
Yes. Already in the Phone number tier you receive your own local Vienna landline number to use on your website, in your imprint and on invoices, business cards and letterheads. Your private mobile number stays out of public view.
Reviewed by Stephan Holzbach, as of November 2026.
